Person-centred communication : theory and practice / Hanka Grobler, Rinie Schenk, Dries du Toit.
Material type: TextPublication details: Cape Town: Oxford University Press, 2003Edition: 2nd editionDescription: viii, 241 pages : illustrations ; 22 cm Carrier type:- volume
- 0195786874
- 9780195786873
- 302.2 23
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302.34 DUT Person-centred communication | 302.34 DUT Person-centred communication | 302.34 GRO Person-centred communication : | 302.34 GRO Person-centred communication : | 302.34 GRO Person-centred communication : | 302.34 GRO Person-centred communication : | 302.34 GRO Person-centred communication : |
Includes bibliographical references (pages 233-238) and index.
Theory: Thinking about people -- The development of the self -- Experiences that fit with the self -- Experiences that do not fit with the self -- Specific experiences -- Conditions for facilitation -- Reorganization of the self and its implications -- The facilitator's values -- Respect -- Individualization -- Self-determination -- Confidentiality -- Putting thinking and values into practice : Dealing with symbolized experiences -- Attentiveness -- Listening -- Empathy -- Putting thinking and values into practice : Dealing with unsymbolized experiences -- Advanced empathy -- Immediacy - -Cross-cultural communication -- People in conflict -- The self of the facilitator.